KSBA is committed to the concept of strategic partnerships as a way to build stronger foundations for rapidly evolving information/technology-based design solutions. We accomplish this goal on the World Wide Web by crosslinking resources to assist managers and financial planners obtain the important information they require to make economically defensible decisions.

Please click on "Link Exchange" to request a listing for your appropriate internet resource.

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Categories:

• Acoustics, Environment, Ergonomics, Lighting, Safety
  
• Architectural Publications
  
• Architectural Resources
  
• Art
  
• Call Center Conferences, Directories & Industry Groups
  
• Call Center Outsourcing
  
• Call Center Publications & News
  
• Call Center Technology
  
• Call Center Training
  
• Ceilings, Floors, Walls
  
• Consultants
  
• Directories
  
• Economic Development
  
• Equipment, Furniture
  
• General Resources, News, Business, Computers
  
• Help Desk
  
• Interior Design
  
• Travel
  

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Acoustics, Environment, Ergonomics, Lighting, Safety
| Top of Page |

• 3M Ergonomics
  
• Center for Office Technology
  
• CTDNews
  
• Dynasound
  
• Innovative Office Products, Inc.
  
• Johnson Controls
  
• Scamp Sound Masking Systems - Scamp Systems improve speech privacy, reduce distractions due to noise, and increase acoustic comfort. Over 60 million square feet installed in more than twenty countries around the world.
  
• Maurizio Rossi Lighting Design - MRLD is a professional architectural lighting design firm, IALD, IESNA, based in Rome, Italy since 1983.
  
• National Institute for Occupational Safety & Health
  
• Occupational Safety & Health Administration
  
• Seton
  

Architectural Publications
| Top of Page |

• Today's Facility Manager
  

Architectural Resources
| Top of Page |

• AEC InfoCenter - The world's most popular AEC business center!
  
• AIAOnline
  
• Architects USA - Architects USA is an Internet directory of over 30,000 architecture firms in the United States of America.
  
• Bizsites
  
• Building Owners and Managers Association International
  
• FM DATACOM
  
• International Facility Management Association
  
• Virtual Library: Architecture - The primary point of focus for this library is the collection of references to the electronic resources on the internet. It is an attempt to be fairly definitive within that realm only - not a library covering all material about these subjects - only that which exists electronically.
  

Art
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• Art of Salvatore Ventura - This site provides public access to the most comprehensive resources available on the artist Salvatore Ventura and his architectural paintings.
  
• Faces in the Architecture Project - T. E. Smith-Lamothe, artist and architect, has been photographing sculpted faces in the architecture of North American cities: Halifax, Victoria, Washington DC, New Orleans, Boston, etc.
  

Call Center Conferences, Directories & Industry Groups
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• Advanstar Communications Call Center/Voice Group
  
• American Teleservices Association
  
• The Call Centre Association - The Call Centre Association was established in February 1996 in response to industry demand for an association which could serve the shared needs of the call centre industry in the UK.
  
• Call Center Coach
  
• Call Centre Managers Forum - It is the purpose of the Call Centre Managers Oasis to help provide Call Centre Managers with relevant Information to help in the multiskilled tasks of running a successfull Call Centre and to provide networking opportunity.
  
• Call Center Network Group - Serving call center professionals, providing programs, and services that facilitate the exchange of ideas, experiences and solutions to meet the challenge of managing the call center environment.
  
• CallCenterOps - Site dedicated to dealing with operational issues related with running a call center no matter how large. Resources galore, free newsletter, interactive forum, and more.
  
• Computer Telephony Exposition
  
• Consumer.net
  
• Customer Care Institute
  
• Homepage of Evert-Jan van der Leij
  
• Incoming Call Center Management
  
• Incoming Calls Management Institute
  
• International Customer Service Association
  
• International Quality and Productivity Center
  
• Resource Center for Customer Service Professionals
  
• Society of Consumer Affairs Professionals
  
• The Tele-M@rket - Whether you use the phone to generate leads and sales, or for customer support and help desk applications, the Tele-M@rket is your place in cyberspace for an on-line exchange of information on telemarketing and call center issues.
  
• Teleplaza - Teleplaza is a World Wide Web ... Table of Contents ... for Call Center, CTI, Teleservicing and Internet resources by company and product/service. Teleplaza provides specific Tele...Relevant information for visitors as well as a place for companies to add their Web addresses.
  
• Telepricing Call Center, CTI, Internet Telephony, CRM, IVR Buyer's Guide - Visitors can complete online RFPs. Listings include product/service needs met and implementation examples.
  

Call Center Outsourcing
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• Ameridial
  
• Ask The Outsourcing Experts
  
• Century Telecommunications, Inc.
  
• FutureCall Telemarketing West, Inc.
  
• International Data Response Corporation
  
• ProMark One
  
• SITEL Corporation - SITEL Corporation is a global leader in providing outsourced telephone and Internet-based customer service and sales programs on behalf of large corporations.
  
• Sprint TELECENTERs, Inc.
  
• SPS Payment Systems, Inc.
  

Call Center Publications & News
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• Business Communications Review
  
• Call Center Magazine
  
• Call Center News Service - Resources for call center professionals and the home of a bi-weekly newsletter about call center issues.
  
• Call Centre Focus - A UK-based call center magazine focusing on European telebusiness.
  
• Computerworld Call Center Resources
  
• DM News
  
• ICB Toll-Free News
  
• Media Central
  
• Resource Center for Customer Service Professionals
  
• Service Level Newsletter
  
• Technology Marketing Corporation
  
• Telecom Books
  
• TeleProfessional, Inc.
  

Call Center Technology
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• Advantage kbs
  
• Alternate Telephony - An online news service and comprehensive resource center covering the latest technologies and trends in the dizzying world of convergence and digital networking.
  
• AnswerSoft
  
• Applied Innovation Management, Inc.
  
• Aspect Telecommunications
  
• Blue Pumpkin Software - Blue Pumpkin Software is the leading-edge provider of workforce management solutions for call centers. Blue Pumpkin developed PrimeTime, a system designed for forecasting and scheduling agents in call centers. PrimeTime is a robust workforce management package that combines rapid optimization techniques with innovative human interface design. The result is an easy-to-use, powerful tool for call center workforce management.
  
• CACI Products Company
  
• Call Center Solutions
  
• Comfort Telecommunications, Inc.
  
• Computer Talk Technology, Inc.
  
• Comverse Information Systems
  
• DAVOX Corporation
  
• Dictaphone
  
• Digisoft Computers, Inc.
  
• Digital Techniques, Inc.
  
• EIS International
  
• GN Netcom
  
• Hammer Technologies
  
• IEX Corporation
  
• Info-Vision - Info-VISION is the "next generation" readerboard and staff communication system. Video monitors suspended throughtout the call center continuously inform, train and motivate the staff. ACD stats display at your discretion. Turnkey.
• Information Management Associates, Inc.
  
• Inference Corporation
  
• Intecom - Founded in 1979, Intecom is an innovative telecommunications company that provides comprehensive call center solutions and fully integrated PBX capabilities. Intecom's world-recognized products allow its customers to implement telecommunications systems that precisely meet their needs and the demands of their customers.
  
• Interactive Intelligence
  
• Interalia, Inc.
  
• InterVoice
  
• Interworks Systems, Inc.
  
• Lucent Technologies
  
• MCI
  
• Melita International Corporation
  
• Mitel Corporation
  
• Mosaix, Inc.
  
• NetHelp International
  
• Nortel
  
• PaceCom TechnologiesM
  
• Pipkins, Inc.
  
• Portage Communications - Call Center Designer and SimACD -- are sophisticated, yet easy to use, Windows-based software tools for modeling and predicting the operations of your inbound call center. Call Center Designer puts you in control of planning the number of people and inbound trunk lines you need for any call volume and desired level of service.
  
• Quintus - Quintus is leading in the call center industry as the only provider of the complete solution combining desktop applications, computer telephony integration and business consulting.
  
• RACOM Products Incorporated
  
• Right Now Technologies, Inc.
  
• Software Engineering of America
  
• Spectrum Corporation
  
• Stonehouse Technologies Incorporated
  
• SYMON Communications
  
• TCS Management Group, Inc.
  
• Teknekron Infoswitch Corporation
  
• Telecom Traffic Online - This site contains online resources to assist the global network professional with telecom traffic design and analysis. Includes free online Erlang traffic calculators.
  
• Telecorp Products, Inc.
  
• Telemarket Resources International
  
• Tels Corporation
  
• Teubner & Associates, Inc.
  
• Witness Systems, Inc.
  
• WPI DecisionKey, Inc.
  

Call Center Training
| Top of Page |

• The Resource Center - Huge listing of call center training seminars and conferences.
  
• Telephone Doctor
  

Ceilings, Floors, Walls
| Top of Page |

• Armstrong World Industries, Inc.
  
• Laticrete - This site is dedicated to providing up to date information on proper ceramic tile and stone installation materials and methods.
  
• Tate Access Floors, Inc.
  

Consultants
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• AS Call Management & Services
  
• AT&T Call Center Solutions
  
• BCG International Call Center Consulting
  
• The Brady Group
  
• CCT Group, Inc. - Leveraging our experience, we focus on the unique operational and service needs of the call center, providing a set of focused support tools, implementation methodology and consultative services that meet the needs of our clients.
  
• Communication Sciences, Inc.
  
• EnSite, Inc. - EnSite helps utilities and energy marketers develop call center support for retail gas and electric sales and service.
  
• Fantus Consulting
  
• Kramer and Associates
  
• TeleNews - Kathy Sisk Enterprises is one of the fastest growing training, consulting, and servicing firms in America and has been actively involved in the telemarketing industry for over 20 years.
  
• Oetting & Company - For over 15 years, Oetting & Company clients in the US, Europe and the Pacific Rim have benefited from our consulting expertise in all facets of program design, financial planning, operations management, call center technology, staffing and training for internal and outsourced call center and customer contact facilities.
  

Directories
| Top of Page |

• BigBook
  
• BigYellow
  
• CTI Directory - A detailed list of companies providing hardware and software solutions for Computer Telephony, Interactive Voice Response, Voice Activated Dialling and various other categories of telecommunications applications.
  
• Tech Expo
  

Economic Development
| Top of Page |

• Lawrenceville Corporation - The Lawrenceville Corporation is a nonprofit community development corporation dedicated to improving the social and economic conditions in the Lawrenceville neighborhood of Pittsburgh, Pennsylvania.
  
• National Association of Development Organizations - A complete resource on US economic development.
  
• Penn's Southwest
  

Equipment, Furniture
| Top of Page |

• Boise Cascade Office Products
  
• CenterCore
  
• Domore Call Center Furniture - Call center furniture space solutions since 1972. Quads of 4, doubles of 8 or straight line. Modular data (Cat-5) and voice communications and power. Chairs built to last 27/7/1825. Domore since 1922.
  
• Haworth Furniture
  
• Herman Miller
  
• Interior Concepts
  
• Proformix
  
• Steelcase
  

General Resources, News, Business, Computers
| Top of Page |

• Allegheny Power
  
• American City Business Journals
  
• BAOA, Inc.
  
• British Telecommunications plc
  
• Call Centers Careers - We are a career site focused on staffing at the managerial level and up within call centers. We offer complete services to those seeking employment and those seeking employers.
  
• CNBC
  
• CNN Interactive
  
• Consolidated Natural Gas Company
  
• Hoover's Online
  
• InfoSpace
  
• INPUT - Electronic business market research and consulting services.
  
• New York Life Insurance Company
  
• Northern Light
  
• PNC Bank
  
• Real Market Research
  
• Society for Marketing Professional Services
  
• Stroud's Consummate Winsock Applications List
  
• Wall Street Journal
  
• The Weather Channel
  
• Windows95.com
  
• Yahoo
  
• ZDNet
  

Help Desk
| Top of Page |

• Bruton Consultancy
  
• Help Desk 2000 - Help Desk 2000 is the support industry's fastest-growing membership organization; dedicated to the training and certification of support professionals. We have emerged as the premier training provider for best practices and innovative methodologies for establishing a world-class support center.
  
• Help Desk Institute
  
• Help Desk Systems
  
• Philip Verghis' Help Desk FAQ
  

Interior Design
| Top of Page |

• American Society of Interior Designers
  

Travel
| Top of Page |

• Carlson Wagonlit Travel
  
• Excite Travel
  
• Lonely Planet
  
• Microsoft Expedia
  
• Travelocity
  
• travelzoo.com