Introduction

Call centers are high density, high stress, high technology environments that require consideration of many complex factors to achieve corporate business goals. Our experience in designing over two dozen call center projects has allowed us to develop a comprehensive understanding of the HVAC, electrical, telecommunications, lighting, acoustical and ergonomic issues relevant to quality call center design solutions.

KSBA is committed to understanding the call center industry as well as its clients do and to leadership in design solutions that satisfy their needs. The firm publishes SCOpE, a call center design newsletter, and has published articles in Call Center Magazine, Teleprofessional Magazine and the Journal of the American Banking Association. Contributions to call center studies by Purdue University and FTR combined with frequent addresses by Roger L. Kingsland, AIA, Managing Partner, to call center industry groups including the American Telemarketing Association, the World Conference on Incoming Call Center Management and the Wharton School, Financial Institutions Center places KSBA as the leader in call center design and implementation.

Call centers are highly specialized buildings that are not understood by generalist architects. The advantage that KSBA has is the application of knowledge gained through experience with call center design and commitment to the industry to achieve positive financial results.