What's the advantage of using KSBA?

When you have a roof requiring repair you call a roofer not a plumber. When you need wiring you call an electrician not a mason. When you need a call center designed, you call an architectural firm specializing in call center design not a generalist architect.

The advantage KSBA brings to your call center project is years of innovative information/technology office design experience combined with an extensive research program. We're intent upon developing the best design solutions to match the requirements of your business.

With changes in market forces and advances in technology, call centers are no longer simply boxes with desks and phones parked inside. To create and maintain a safe, comfortable and efficient environment for your staff it is vital that your call center benefit from the latest research and development in the industry. Building a state-of-the-art call center will help to ensure you retain your workforce, have an edge in staff recruitment and support their well being.

We developed the following questionnaire for you to use to determine if you and/or your architect have the knowledge and expertise necessary to design your call center to operate to your advantage.

1. What are the benchmark average size ranges for a call center (in square feet per seat)?
   
   
2. What percentage of the total call center space is normally dedicated to the following functions: Workroom? Administration? Meeting Space? Welfare Support Facilities? Training? Technology?
   
   
3. What is the best type of artificial lighting for call centers and why?
   
   
4. What productivity increases are possible with the use of sound masking?
   
   
5. How does the work process in a call center differ from conventional office space relative to training, business communication and social communication?
   
   
6. What components of call center technology influence the current and future quantity and nature of the staff and why?
   
   
7. What is the difference between "category" and "level" designations?
   
   
8. What communications mediums are the trends in call centers and what impact will they have on facility design?
   
   
9. What are the optimum footcandle levels and luminance ratios for call center lighting?
   
   
10. What is the relationship between sound masking and the "passive acoustic environment" in high-density office space?
    
    
11. How does the cost to install, and subsequently modify, underfloor modular cabling systems compare with conventional power, data and communications wiring?
    
    
12. What does each of the following acronyms mean? IVR, TVSS, ADSL, ACD, TSR, T-1, KSBA, 110 Blocks, CSR, CTI, ISDN
    
    
13. What potential savings offset the additional cost of Flat Panel Monitors (LCD monitors)
    
    
14. What type of power systems reduce problems with computer harmonics?
    
    
15. What are the critical relationships between the major components of a call center?
    
    
16. What are the factors used in determining the number, nature and location of common meeting spaces in call centers?
    
    
17. What are typical ranges of the ratio of agents to supervisors and what factors cause the ratio to vary?
    
    
18. What methods can be used to "harden" a site for sustained operations?
    
    
19. What is the range of optimum keyboard heights from a fifth percentile female to a ninety-fifth percentile male?
    
    
20. What are the typical peak times in an inbound center and how do they affect facility planning?
    
    
21. What are normal break periods for call center agents and what do they do during breaks?
    
    
22. What are the differences in management practices between inbound and outbound centers?
    
    
23. How does sound masking work and to what extent does it improve acoustics in a call center?
    
    
24. What are the differences between image quality on a CRT versus an LCD and why?
    
    
25. Why are open sight lines between supervisors and agents important?
    
    
26. What is the cable length limit for Category 5?
    
    
27. What is the difference between actual and nameplate amperage draw on computer equipment and what impact does it have on design?
    
    
28. In southeastern United States climates, what is the normal cooling capacity for office buildings (in square feet per ton); what is it for call centers?
    
    
29. What are the optimum horizontal and vertical dimensions from the computer monitor to the user's eyes?
    
    
30. What are the critical facility factors for achieving and maintaining Category 5 certification?
    
    
31. What is "convection-enhanced ventiliation" and what are its advantages/disadvantages in terms of cost, energy and flexibility?
    
    
32. What percentage of respondents identify noise as the number one distraction in open office environments?
    
    
33. What is the average percentage of total staff to "seats?"
    
    
34. Research has shown what type of keyboard position is best for prevention of repetitive motion disorders?
    
    

If you're having difficulty answering these questions, we invite you to call us!